Find the Best Live Chat Software for Your Business

Hi, I'm Matt. I test live chat software to save you the bother. My work is supported by affiliate commissions. Find out more.


Intercom is a good, if potentially expensive, option for companies looking to acquire, onboard and support customers through messaging.

50,688 live websites
14-day trial (credit card required)


Drift offers live chat as part of their conversational marketing platform, as well as chatbots, help docs and more.

37,200 live websites
Free for 1 user


Crisp offers live chat, help docs and email campaigns for customer support and sales at a low and predictable price. It's great value.

26,029 live websites
Free for 2 agents


Olark is a basic but well-designed live chat application with great user experience and transparent pricing.

43,862 live websites
Free for 1 agent


Freshchat is a tightly focussed and well-designed live chat and messaging application which is part of Freshworks' software suite.

14,639 live websites
Free for 10 users


HubSpot is a sales, service and marketing platform that offers good live chat software integrated with a free CRM.

181,808 live websites


LiveChat is a very good option for support teams wanting to open another communication channel with their customers.

129,468 live websites
30-day trial


JivoChat offers basic free and paid-for live chat as well as VoIP telephony, a callback feature and email integration.

273,974 live websites
Free for 5 agents


Zendesk Chat

329,134 live websites
Free for 1 concurrent chat


20,778 live websites
Free for 1 agent

Zoho SalesIQ

32,664 live websites
15-day trial

Which live chat plugins are best for WordPress and WooCommerce?

If you have the Business plan or your own WordPress install, you can add live chat via a plugin.

I reviewed the the WordPress plugin directory to find out which live chat plugins are the best for WordPress and WooCommerce. Read my article to find out more.

Which live chat software is best for Shopify?

Shopify lists a lot of live chat integrations in their app store.

The following live chat applications are currently rated 4 stars or more, based on the app store user reviews:

Which live chat software is best for Squarespace?

Squarespace does not list any official integrations for live chat software.

However, you can easily add the necessary JavaScript code to get a live chat widget running on your SquareSpace website.

Choose Settings from the left navigation panel, then select Advanced and then select Code Injection. You then enter the code for your live chat widget into either the Header or Footer section, depending on the instructions given to you by your live chat provider. Intercom's code goes into the Header section, for example.

squarespace code injection

Which live chat software is best for Wix?

Wix lists live chat applications in their App Marketplace including LiveChat and Wix's own live chat app.

I need to test out the app integrations before I can make definitive recommendations.

In the meantime, I would recommend installing Wix's own live chat application if you have Wix and need live chat.

Which Live Chat Applications are Ready for the GDPR?

The General Data Protection Regulation (GDPR) is an EU data protection law which determines how companies use and protect EU citizens' data.

I looked at 15 live chat applications to see which ones are ready for the GDPR.

Read my article about live chat and the GDPR for more information.