Find the Best Live Chat Software for Your Business

Hi, I'm Matt. I test live chat software to save you the bother. My work is supported by affiliate commissions. Find out more.

Matt
Crisp logo
Crisp

Crisp offers live chat, help docs and email campaigns for customer support and sales at a low and predictable price. It's great value.

32,496 live websites
Free for 2 agents

Intercom logo
Intercom

Intercom is a good, if potentially expensive, option for companies looking to acquire, onboard and support customers through messaging.

58,042 live websites
14-day trial (credit card required)

Drift logo
Drift

Drift offers live chat as part of their conversational marketing platform, as well as chatbots, meeting bookings and a wealth of integrations.

41,684 live websites
Free for 1 user

HubSpot logo
HubSpot

HubSpot is a sales, service and marketing platform that offers good live chat software integrated with a free CRM.

212,032 live websites
Free

Olark logo
Olark

Olark is a basic but well-designed live chat application with great user experience and transparent pricing.

46,529 live websites
Free for 1 agent

Freshchat logo
Freshchat

Freshchat is a tightly focussed and well-designed live chat and messaging application which is part of Freshworks' software suite.

25,942 live websites
Free for 10 users

LiveChat logo
LiveChat

LiveChat is a very good option for support teams wanting to open another communication channel with their customers.

140,265 live websites
30-day trial

JivoChat logo
JivoChat

JivoChat offers basic free and paid-for live chat as well as VoIP telephony, a callback feature and email integration.

315,210 live websites
Free for 5 agents


More Providers

Zendesk Chat logo
Zendesk Chat

321,938 live websites
Free for 1 concurrent chat

Zendesk.com

Chatra logo
Chatra

23,896 live websites
Free for 1 agent

Chatra.io

Zoho SalesIQ logo
Zoho SalesIQ

38,025 live websites
15-day trial

Zoho.com

Acquire logo
Acquire

367 live websites
30-day trial (credit card required)

Acquire.io

Which live chat plugins are best for WordPress and WooCommerce?

If you have the WordPress.com Business plan or your own WordPress install, you can add live chat via a plugin.

I reviewed the the WordPress plugin directory to find out which live chat plugins are the best for WordPress and WooCommerce. Read my article to find out more.


Which live chat software is best for Shopify?

Shopify lists a lot of live chat integrations in their app store.

The following live chat applications are currently rated 4 stars or more, based on the app store user reviews:


Which live chat software is best for Squarespace?

Squarespace does not list any official integrations for live chat software.

However, you can easily add the necessary JavaScript code to get a live chat widget running on your SquareSpace website.

Choose Settings from the left navigation panel, then select Advanced and then select Code Injection. You then enter the code for your live chat widget into either the Header or Footer section, depending on the instructions given to you by your live chat provider. Intercom's code goes into the Header section, for example.

squarespace code injection


Which live chat software is best for Wix?

Wix lists live chat applications in their App Marketplace including LiveChat and Wix's own live chat app.

I need to test out the app integrations before I can make definitive recommendations.

In the meantime, I would recommend installing Wix's own live chat application if you have Wix and need live chat.


Which Live Chat Applications are Ready for the GDPR?

The General Data Protection Regulation (GDPR) is an EU data protection law which determines how companies use and protect EU citizens' data.

I looked at 15 live chat applications to see which ones are ready for the GDPR.

Read my article about live chat and the GDPR for more information.