Find the Best Live Chat Software for Your Business

Hi, I'm Matt. I test live chat software to save you the bother. My work is supported by affiliate commissions.

Matt
Intercom

Intercom is a good, if potentially expensive, option for companies looking to acquire, onboard and support customers through messaging.

66,557 live websites
14-day trial (credit card required)

Drift

Drift offers live chat as part of their conversational marketing platform, as well as chatbots, help docs and more.

36,066 live websites
Free for 1 user

Crisp

Crisp offers live chat, help docs and email campaigns for customer support and sales at a low and predictable price. It's great value.

23,899 live websites
Free for 2 agents

Freshchat

Freshchat is a tightly focussed and well-designed live chat and messaging application which is part of Freshworks' software suite.

2,336 live websites
Free for 10 users

Olark

Olark is a basic but well-designed live chat application with great user experience and transparent pricing.

44,666 live websites
Free for 1 agent

HubSpot

HubSpot is a sales, service and marketing platform that offers good live chat software integrated with a free CRM.

178,902 live websites
Free

LiveChat

LiveChat is a very good option for support teams wanting to open another communication channel with their customers.

124,162 live websites
30-day trial

JivoChat

JivoChat offers basic free and paid-for live chat as well as VoIP telephony, a callback feature and email integration.

258,049 live websites
Free for 5 agents


Directory

Zendesk Chat

327,323 live websites
Free for 1 concurrent chat

Zendesk.com

Chatra

22,711 live websites
Free for 1 agent

Chatra.io

Zoho SalesIQ

31,910 live websites
15-day trial

Zoho.com

Which live chat plugins are best for WordPress and WooCommerce?

If you have the WordPress.com Business plan or your own WordPress install, you can add live chat via a plugin.

I reviewed the the WordPress plugin directory to find out which live chat plugins are the best for WordPress and WooCommerce. Read my article to find out more.


Which live chat software is best for Shopify?

Shopify lists a lot of live chat integrations in their app store.

The following live chat applications are currently rated 4 stars or more, based on the app store user reviews:


Which live chat software is best for Squarespace?

Squarespace does not list any official integrations for live chat software.

However, you can easily add the necessary JavaScript code to get a live chat widget running on your SquareSpace website.

Choose Settings from the left navigation panel, then select Advanced and then select Code Injection. You then enter the code for your live chat widget into either the Header or Footer section, depending on the instructions given to you by your live chat provider. Intercom's code goes into the Header section, for example.

squarespace code injection


Which live chat software is best for Wix?

Wix lists live chat applications in their App Marketplace including LiveChat and Wix's own live chat app.

I need to test out the app integrations before I can make definitive recommendations.

In the meantime, I would recommend installing Wix's own live chat application if you have Wix and need live chat.


Which Live Chat Applications are Ready for the GDPR?

The General Data Protection Regulation (GDPR) is an EU data protection law which determines how companies use and protect EU citizens' data.

I looked at 15 live chat applications to see which ones are ready for the GDPR.

Read my article about live chat and the GDPR for more information.