The 10 best live chat plugins for WordPress and WooCommerce

In this article I'm going to show you what the best options are for adding live chat to your WordPress website.

Why should you add live chat to your WordPress site?

Let's say you already have an email contact form and a phone number listed on your website. Whilst these channels are still very important, chat (or more generally, 'messaging') is becoming increasingly dominant, particular amongst a younger audience.

Adding live chat to your WordPress website gives you the opportunity to talk directly with your customers and can drive more conversions.

Your best option for adding live chat is via a WordPress plugin. Below, I've listed the best live chat providers who provide a plugin. These plugins will work whether you're hosting your own WordPress site, or using WordPress.com with the Business plan. You can also use these plugins for adding live chat to a WooCommerce site.

Read on to find out more!

Crisp gets a 4.5 star rating from its WordPress plugin users, with over 10,000 active installations.

It supports WordPress 3.0.1 or higher and has been tested up to version 5.1.2.

The Acquire plugin supports WordPress version 4.9.4 or higher and has been tested up to 5.2.3.

As well as offering Live Chat, Acquire lets you co-browse with your users.

Drift has been rated 4.5 stars from its users in the WordPress plugin directory.

It supports WordPress version 4.9 or higher and has been tested up to version 5.2.3.

Formilla Live Chat gets 5 stars from its WordPress plugin users.

It supports version 2.7 or higher and has been tested up to version 5.2.3.

HubSpot has been rated 4.5 stars by its users in the WordPress plugin directory, with over 90,000 installations.

It supports version 4.0 or higher and has been tested up to version 5.2.3.

As well as live chat, the plugin gives you a contact form builder and conversion tools for WordPress.

JivoChat gets 5 stars from its users in the WordPress plugin directory, with more than 30,000 active installations.

It supports WordPress version 3.0.1 or higher and has been tested up to 5.2.3.

The LiveChat plugin for WordPress is meant for WordPress version 3.4 or higher and has been tested up to version 5.2.3.

The plugin has an average of 5 star user reviews in the WordPress plugin directory.

Smartsupp has been rated 4 stars by the users of the WordPress plugin directory, with over 10,000 active installations.

It supports version 3.1 or higher and has been tested up to version 5.2.3.

The Tidio Live Chat plugin for WordPress gets 5 stars from its users, with 40,000+ installations.

It also looks like it is well maintained. It supports version 3.0 or higher and has been tested up to 5.2.3.

Zendesk Chat (formerly Zopim) is rated 4 stars from its users in the WordPress plugin directory.

It supports version 3.1 or higher and has been tested up to version 5.1.2.