The 10 best live chat plugins for WordPress and WooCommerce


The first thing to note when choosing a live chat provider for your WordPress site is that you can add any chat widget to your WordPress site even if the provider doesn't offer a plugin.

Each live chat provider gives you a JavaScript tag which you can insert onto every web page where you want to chat with your customers or visitors. The tag goes into the head or body section of the web page, depending on the live chat provider's instructions.

However, this is not recommended as you will have to edit one of the WordPress template files like header.php file. This change may then be lost in later upgrades or theme changes.

These plugins should work the same whether you're hosting your own WordPress site, or using WordPress.com with the Business plan. You can also use these plugins for adding live chat to a WooCommerce site.

LiveChat

The LiveChat plugin for WordPress is meant for WordPress version 3.4 or higher and has been tested up to version 5.0.3.

The plugin has an average of 5 star user reviews in the WordPress plugin directory.

livechat


HubSpot

HubSpot has been rated 4.5 stars by its users in the WordPress plugin directory, with over 50,000 installations.

It supports version 3.7 or higher and has been tested up to version 5.0.3.

As well as live chat, the plugin gives you a contact form builder and conversion tools for WordPress.

agent chat ux


Formilla

Formilla Live Chat gets 5 stars from its WordPress plugin users.

It supports version 2.7 or higher and has been tested up to version 5.0.3.

formilla


JivoChat

JivoChat gets 5 stars from its users in the WordPress plugin directory, with more than 30,000 active installations.

It supports WordPress version 3.0.1 or higher and has been tested up to 5.0.3.

jivochat


Tidio

The Tidio Live Chat plugin for WordPress gets 5 stars from its users, with 40,000+ installations.

It also looks like it is well maintained. It supports version 3.0 or higher and has been tested up to 5.0.3.

tidio


Zendesk Chat

Zendesk Chat (formerly Zopim) is rated 4 stars from its users in the WordPress plugin directory.

It supports version 3.1 or higher and has been tested up to version 4.7.12.

zendesk

Zendesk Chat

337,107 live websites
Free for 1 concurrent chat


Smartsupp

Smartsupp has been rated 4 stars by the users of the WordPress plugin directory, with over 10,000 active installations.

It supports version 3.1 or higher and has been tested up to version 5.0.3.

smartsupp


LiveAgent

LiveAgent has a 4.5 star rating from the users of its WordPress plugin.

It supports version 3.0.1 or higher and has been tested up to version 4.9.9.

liveagent


Drift

Drift has been rated 4.5 stars from its users in the WordPress plugin directory.

It supports WordPress version 3.4 or higher and has been tested up to version 4.9.9.


Crisp

Crisp gets a 4 star rating from its WordPress plugin users.

However, it does not appear that the plugin, or at least the plugin directory page, is being actively maintained.

As I really like Crisp, I would still recommend you try it out, but you may find one of the other live chat providers listed on this page more useful.

drift style chatbox

Matt

Article by Matt

I've developed Live Chat Labs to help businesses like yours find the best software for your needs. My work is supported by affiliate commissions.


Article Updates

  • Feb 11, 2019 Published article