Hi, I'm Matt. I review live chat software to help you find the best fit for your business.

I’m a product manager who builds software products for businesses. As part of my job, I’ve set up and worked with customer support and customer success teams. In the course of doing this I needed to find the best tools for those teams to communicate with our customers.

After spending many hours testing and evaluating live chat software, I realised I could help other people in the same position as me. So I decided to spend even more time testing and reviewing live chat software!

I hope you find my reviews and guides useful.

Some of the links on this site are affiliate links. If you use one of these links to sign up and then later decide to upgrade to a paid plan, then the software provider may pay me commission.

Using these links pays for my work and helps keeps the website ad-free and fast.

As I ultimately won’t get paid unless you’re happy with the software (all of these applications have a free trial and a commission is not paid to me until you use the software for a minimum number of months) I believe my compensation is aligned with your goals.


I've developed Live Chat Labs to help businesses like yours find the best software for your needs. My work is supported by affiliate commissions.